by Andy49 Investigator
Investigator

I have a 72 hour complaint in do EE usually ignore these?

i have a complaint raised re the Nintendo switch but no one has replied?   was this deal a scam????

14 REPLIES 14
by Legend
Legend

Re: I have a 72 hour complaint in do EE usually ignore these?

Hi @Andy49

 

As per the T&C for this offer: 

 

Subject to availability & while stocks last.

 

Free gift will be sent to you between 15 and 30 days after entering into your contract. If your account falls into arrears within these 30 days, your gift will not be delivered until any outstanding balance is paid and your gift may not arrive before Christmas Day. If your account is still in arrears on the 31st day of your contract, you will no longer be eligible to receive your free gift.

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

Hi It's now 34 days have put in a complaint no one has replied.   No Switch!

by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

never been or am i in arrears.  I pay by DD and it is due to be taken today.  i believe they are taken in advance??    as i have been charged a partial bill and a full bill since the 15th Nov.   So i suggest you check your T & C  i do believe you are in breach!!!!  You have had them in and distributed them so a console should have been allocated for me on the day of the order and if you had none then i should have been told as it was 4 days before the end of the offer

by
EE Community Support Team

Re: I have a 72 hour complaint in do EE usually ignore these?

Good Afternoon @Andy49

 

I am sorry to hear you are still waiting for your Nintendo Switch. 

 

How did you raise your complaint?

 

When was this raised?

 

Speak soon, Katie 🙂

by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

Hi I spoke to a guy on Thursday who told me it would be definately here on Friday if DPD busy it would be Saturday - 31days.   No Switch put complaint in on sunday so have to speak to the guy who put complaint in tomorrow morning if it hasn't turned up.  No Switch as yet !!!!  He sent me his email address to contact him direct.  I was told that someone would contact me to but no one has.   Which has annoyed me customer service and all that.

by
EE Community Support Team

Re: I have a 72 hour complaint in do EE usually ignore these?

Thank you for confirming this @Andy49

 

I would recommend allowing the time scale provided by the advisor, I understand how frustrating this may be.

 

Please let me know the outcome of your phone call and if I can support any further in the meantime. 

 

Katie 🙂

by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

Thanks Katie,  It's so annoying that this has happened especially when people are getting involved quoting T & C's which i well know it irritates you more.   I will email him tomorrow if no contact from EE  (makes you feel well valued as a customer  NOT).    I will let you know the outcome:)

 

Cheers

 

Andy49

by Ace Contributor
Ace Contributor

Re: I have a 72 hour complaint in do EE usually ignore these?


@Andy49 wrote:

 So i suggest you check your T & C  i do believe you are in breach!!!!


Did you read the T&Cs because by your posts I suspect you haven't.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

Do you work for EE?

by Ace Contributor
Ace Contributor

Re: I have a 72 hour complaint in do EE usually ignore these?

No but I think that's irrelevant to my point.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

I was actually told they had breached by EE so from the horses mouth???  

 

It was ordered well before the offer end date.  If had no intention of completing offer then they should have withdrawn it. 

 

But why explain to you it has nothing to do with you your not employed by EE

by Ace Contributor
Ace Contributor

Re: I have a 72 hour complaint in do EE usually ignore these?

T&Cs state subject to availability.

 

There as also been humorous reports they are delayed due to very high demand.

 

They are not kept in stock by EE so they can not be set aside for you on order date ad you stated earlier.

 

They wait 15 to 30 days to make sure you can't cancel the contract and keep the free gift and to make sure you are paying your bills.

 

But if it's a staff member you want who can access your account there is no on here for that I suggest you ring up.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by Andy49 Investigator
Investigator

Re: I have a 72 hour complaint in do EE usually ignore these?

Actually if you read my posts i have already done that,  i was already a good customer with EE and well beyond  the 30 day period!

 

This was a last resort to sound off,  as you can tell I'm well Peed off!!!

 

Quoting t & C's and 15 - 30 days  is all now total rubbish.   If they couldn't supply the offer as i said before should have been withdrawn.

 

Why don't you ask them for a job you seem to know all about EE it would give you something to do. x

by Ace Contributor
Ace Contributor

Re: I have a 72 hour complaint in do EE usually ignore these?


@Andy49 wrote:

Actually if you read my posts i have already done that,  i was already a good customer with EE and well beyond  the 30 day period!

 

This was a last resort to sound off,  as you can tell I'm well Peed off!!!

 

Quoting t & C's and 15 - 30 days  is all now total rubbish.   If they couldn't supply the offer as i said before should have been withdrawn.

 

Why don't you ask them for a job you seem to know all about EE it would give you something to do. x


They couldn't afford me


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
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