by Tommy91
Explorer

Complaint resolved?

Just been on chat for an hour or so  received a SMS saying my complaint has is being investigated in chat i was told the issue has been raised and i will get a SMS with 2-3 working days about if the order i placed for my xmas free gift had been placed or not... (no idea why nobody can tell me this or not)  literally come off chat and i get another SMS saying my complain has been resolve... erm i dont think it has somehow

 

Anyone else had this? seem to me they want to act all helpful in chat but as soon as you leave its not even going to be looked at 

 

4 REPLIES 4
by Tommy91
Explorer

Re: Free gift

I have the same problem though Kondor are saying the EE cancelled my order which i placed 25/11/2019

 

I was give proof or purchase on EE chat and have sent emailed to Kondor  this was on the 30/12/19  and ive emailed twice since with no response 

 

Am i ever getting my free gift?

 

 

by Brilliant Contributor
Brilliant Contributor

Re: Complaint resolved?

Have you contacted Kondor who was doing the promotion?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Free gift

Hi there @Tommy91

 

Thanks for coming here.

 

I am very sorry to hear this.

 

You will have a private message from me on here for some further details.

 

Speak soon.

 

Leanne.

by
EE Community Support Team

Re: Complaint resolved?

Afternoon @Tommy91 

 

Thanks for posting on the community.

 

I have replied to your other post here, and sent you a private message for some details.

 

Thanks 🙂

 

Leanne.

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