Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Extra charge of £114

I was charged £114 for Add Line Ess Unl £62. Can someone please explain what is this charge for. I was due for an upgrade and got a new phone but was not told of any extra charges. Many thanks

Account ownership change.

I understand its a long shot but a few months ago my partner and I split. I took out a phone contract for her in august due to bad credit but she was paying it off and now has the direct debit in her name but i still have the account ownership. I hav...

next bill

Hi ive just changed my account from phone - sim to sim only. The NEW contract is supposed to be £40 discounted to £10 sim only 20gb for 12 months. All i can find currently online is my next bill will be £40 it doesnt show any discounts.......is there...

I want to know why my bill is so high as I will change my service if not helped.

Been trying to make a payment on flex plan

Hi,I been trying to make a payment for awhile now for flex planHowever on app it always says we cannot load this information been like this for about a month now

lost phone

I lost my phone and reported this straight away. i only have damage cover so what happens now? do i need to just take out a new contract? do i need to keep paying for the lost phone i dont have?

Unauthorised charges

My wife found she has £130 of extra charges this month and then further charges this month from my daughter's phone. Looking through her phone, she has a couple of text messages which come from a phone number which Google says is scammers but other t...

Resolved! Bills: Unable to access device charge and plan charge in one downloadable pdf

I upgraded my phone last October, with my old phone I used to just get just one bill per month, which included the device charge and the plan charge. Now, with my new phone, I only get one bill (the plan charge) available as a downloadable pdf docume...

Trying to close my mobile account from Australia

I have moved to Australia and have my English phone with my EE number, I have kept it temporarily but now need to close my mobile account. My contract ended in January 2024 so I am not tied in to a contract period.I cannot contact EE by phone, I onl...