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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8318 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18505 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35888 Views
  • 49 replies
  • 11 Helpful

Account suspended

Hi, My account was suspended due to a “unpaid bill” which is wrong information, when talking to members from the EE team they confirm that my bill has already been paid and this is an error on their part. Now my phone will not make calls, send texts ...

Jw96 by • Visitor
  • 407 Views
  • 1 replies
  • 0 Helpful

Resolved! Contract upgrade

I have 3 months left on my SIM only contract. Having contacted EE to upgrade to a Device & SIM contract, they told me that the new contract will not start until the old one ends, is this correct? 

Resolved! Upgrade

Good morning I am currently on a sim online contract but my current phone is coming to the end of its lifetime i think, i hoping you can help find the best upgrade deal, i dont want to paying a silly amount each month 

Resolved! Upgrade

I would like a contract without a new phone and the same minutes texts etc could someone ring me please 

Unpleasant Service

I was at EE shop at Ealing Broadway Centre, London W5 5JY today, May 17 where I spent three hours trying to get a new phone only to find out the contract I signed for was not what I was promised. The employer kept telling me he will explain later ins...

Resolved! Paid twice

Hi my ee dd failed last week so I paid by another means. taken out again today? 

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