wifi&Mobiledata

[Joxd1]

for what ever reason my iPhone 14 will not use mobile data or Wifi. it says its on and connected but won't show, I've restarted the phone 3 times, disconnected reconnect, I'm not sure if its the ESim, tbf I can't really go without my phone as I need it for work. the only thing I can do is call and FaceTime? cannot use any apps which is frustrating as I need to use whatsapp.

Any suggestions 

[bristolian]

Facetime is a proprietry Apple-app that uses data - be it WiFi or mobile-based.

The SIM, whether physical or electronic, controls mobile network access and has no bearing on WiFi which is just a connection between a mobile device & router.

[Joxd1]

made no sense what so ever

[Leanne_T]

Hi @Joxd1 

What happens if you try and use any apps or Safari? 

Thanks 🙂

Leanne.

[Joxd1]

hi 

it won't  load

[Leanne_T]

Thanks @Joxd1 

Can you try resetting the network settings, to do this go into Settings > General > Reset > Reset Network settings. This will remove any saved WiFi passwords. 

Does this work for you? 

Leanne.

[Joxd1]

might just have bite the bullet and do that 

Jordan

[Leanne_T]

Let me know how you get on @Joxd1 

Leanne.

[Joxd1]

didn't make difference

Jordan

[Katie_B]

Thanks for letting us know @Joxd1. ?

Are you able to test your SIM in another device to see if the issue continues?

Katie