Password needed when I ring 150, but I don't have one

[theSkipper]

When I ring 150, I am always asked for 'my password'. I have never had one. When I tell them this, they say I have failed authentication and won't talk to me any longer.  What is this password, and how do I get one?

[Alex_M · Accepted solution]

Hi @theSkipper,

If you get back in touch with customer service, they should be able to ask you other security questions (name, address, phone, email, bill amount, bill date) to verify your identity. They should also then be able to change/set up your phone password.

Thanks,
Alex