reactivate my number

[DouglasZhang]

Now I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. I tried to top up 5 pounds, but it didn't work. I only have this one UK phone number, so I can't contact customer service by phone. I think I haven't used it for more than 180 days, can you help me reactivate my number?

[bristolian · Accepted solution]

Assuming this is a PAYG line, and you're between the 179 days cutoff for hibernation, and 273 days limit for outright disconnection, you will need to contact EE-CS to reactivate.

You can call 07953 966150 from any working phone, or +44 800 9566000 from a web calling app such as Skype