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"Unable to download MMS"

Stonelaughter
Contributor
Contributor

Hi.

I keep getting a message every few days which says:

"Can't download MMS

Check your APN settings and then tap to retry"

I'm on a Pixel 6 - Android 13 - and have never had an issue with APN settings before; MMS hasn't been an issue. Also, the only online service I'm aware of to read my MMS from a PC browser is asking for "...the password we sent you via SMS". Which you didn't. Don't think my APN settings are wrong because you sent them to me when I inserted my SIM.

Can anyone provide a hint as to how I fix this? Can my APN settings be re-sent? BTW I am using an e-SIM for O2 alongside my EE physical SIM but all the defaults on this are set to EE so it should not be using O2.

10 REPLIES 10
Leanne_T
EE Community Support Team

Have you tried clearing the cache and data in the messaging app? @Stonelaughter.

If so, please call us on 150 and our tech gurus can get this looked into further for you. 

Leanne.