nothing works in italy?

TTT12 · ‎31-07-2024

i can't make calls, data doesn't work and i cant send sms. what can i do? ive read that i can change something in settings, but i can't find settings? any help please?

TTT12 · ‎31-07-2024

so what can i do!? i really need to use whatsapp while i'm away. i really dont know why they'd charge me for something i can't use. is there no solution?

XRaySpeX · ‎31-07-2024

! dodge some users use is for you to order a replacement SIM to be delivered to your UK addy, have some pal use it to make a call or text & then send it to you abroad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

TTT12 · ‎31-07-2024

it seems like a stupid problem to have, it makes no sense, i have a working sim card with credit on it, i've called EE who told me they have unlocked roaming and added a pack... and it still doesnt work?

something like this shouldn't be so complicated. very poor.

XRaySpeX · ‎01-08-2024

It is! EE introduced a Catch 22 in their systems & never got rid of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎01-08-2024

@TTT12 wrote:

it seems like a stupid problem to have, it makes no sense,

Travelling abroad without enabling roaming does indeed cause a catch-22, because the result is a lack of coverage abroad.

Pay-monthly users can contact CS from another means (Skype, other working phone etc) to enable roaming. This is not a luxury PAYG users have.

Schockwave · ‎01-08-2024

@TTT12 , if you did not use your SIM card to make a chargeable call or text before going abroad, then the SIM card will not work, as it first has to be used in the UK.

Why not get a local SIM card whilst in Italy?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Pr0gramm3d · ‎09-08-2024

I 've enabled ROAMING and have been charged the minute I switched on the phone here in ITALY however I can't make any calls! and your advise is to CALL 150 ....Do you ACTUALLY undestand what you are saying?

bristolian · ‎09-08-2024

@Pr0gramm3d wrote:

Do you ACTUALLY undestand what you are saying?

This is the problem with jumping on someone else's thread and picking up on small details.

If you have a problem with your EE roaming services, I would suggest starting a new post and explaining the details. You can then get advice specific to your issue.

Incidentally, you are not charged for simply connecting to foreign networks as you appear to be suggesting.

Rach_H · ‎09-08-2024

Hi @Pr0gramm3d,

We want your travels to be trouble free, so I'd love to help you get this sorted.

It sounds like something on your account might be blocking you making calls, so you would need to speak with our team. Is there anyone you are travelling with who would be able to let you use their phone to call us using the details on our Contact Us page?

Rach