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mms conversion, charging a

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Eurosceptiv
Established Contributor
Established Contributor

‎22-01-2026 02:12 PM

Hi

Have done some research (this forum and wider) but going to take the 

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Eurosceptiv
Established Contributor
Established Contributor
In response to bristolian

‎23-01-2026 02:21 PM

Thanks. Still flummoxed as sent iMessage (confirmation received) to other iPhone users. This has resulted in charges for two mms on latest bill. Discuss.

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Debbie_G
EE Community Support Team
In response to Eurosceptiv

‎23-01-2026 06:17 PM

Thanks for letting us know @Eurosceptiv.

When sending an iMessage, if there’s a problem with the connection on either phone, the message can convert to SMS/MMS, this can also happen if iMessage isn't fully set up on either device. You can find more information on our Text Messages Converting to Photo Messages Help page.

If you feel like there has been a mistake with the way something has been billed on your account, I recommend speaking with our Customer Support team so they can look into it further.

Debbie

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