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conflicting/incorrect information

2023tmobileuser
Established Contributor
Established Contributor

a few weeks ago i received this text, it seems to contain incorrect information, why would i lose access to 3G 2 months before it is turned off. also even when it is turned off i should still be able to access data via 2G

23 REPLIES 23
bristolian
EE Community Star
EE Community Star

That's quite good for an EDGE cell, at least you know what 2G data is capable of.

2023tmobileuser
Established Contributor
Established Contributor

i think the speed is high because i am very near the mast, at that speed i would be able to download about 2GB in 24 hours

2023tmobileuser
Established Contributor
Established Contributor

good news, it is november and my 3G is still working, it looks like i will have 4-5 more months of 3G or maybe more, the 3G switch off seems to have stalled, it is only turned off in one place so far

2023tmobileuser
Established Contributor
Established Contributor

today is the day tmobile died 

warning.JPG

looks like it is time to switch to smarty because i do not want to pay £50 a month for unlimited data on EE, i can get it for £20 a month on smarty. EE will now lose a customer of 12 years

2023tmobileuser
Established Contributor
Established Contributor

warning.JPG

when i went to add-on.ee.co.uk today on my tmobile sim card i was warned i will lose data in november 2023, why will this happen, i should lose data in january 2024 when 3G is turned off why am i going to lose it 2 months early

@2023tmobileuser  Because EE can switch off 3G in that area.  The full switch off is January but sites will start to loose 3G before the full switch off.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
2023tmobileuser
Established Contributor
Established Contributor

so i wont be blocked from 3g while it remains turned on in my area

2023tmobileuser
Established Contributor
Established Contributor

good news, it is the end of November and i still have tmobile 3g, this means i wont have to end my life

2023tmobileuser
Established Contributor
Established Contributor

EE keeps sending me texts with false information

1st text: from 15th january 2023 you will not be able to access mobile data without wifi. my data kept working after this date

then ee said june 2023, my data kept working after then too

3rd text: the 3g network is been turned off, you will lose mobile data access from november 2023, this did not happen either

4th text: recieved today, you will lose mobile data access from Thursday, also false, 3g is been turned off in january, not this week! 

EE had better not cut off my 3g until january, cutting my internet off would be a very bad christmas present from ee