calling abroad from the UK

Safoora
Investigator
Investigator

‎22-09-2022 12:46 PM

Hi all 

I've activated an adds-on for calling abroad but I couldn't make a call. Is there any change in my settings should be applied? Or there is another problem. 

Thanks for your help

 

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎22-09-2022 12:50 PM

You are in UK, aren't you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Safoora
Investigator
Investigator
In response to XRaySpeX

‎22-09-2022 12:55 PM - edited ‎22-09-2022 12:56 PM

Yes, I am. I called them before this conversation, After some try, They told me call back in 2 hrs!!!!

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XRaySpeX
EE Community Star
EE Community Star
In response to Safoora

‎22-09-2022 12:58 PM - edited ‎22-09-2022 12:59 PM

Have you checked the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to Safoora

‎22-09-2022 12:58 PM

Hi @Safoora

Have you tried restarting your phone? What kind of phone are you using?

Is international calling enabled in your My EE account? It should be under Parental & Data controls.

Chris

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Safoora
Investigator
Investigator
In response to Christopher_G

‎22-09-2022 12:59 PM - edited ‎22-09-2022 01:01 PM

Yes, the adds-on activated and I've restarted my phone a couple of times!

Galaxy A52

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bristolian
EE Community Star
EE Community Star
In response to Safoora

‎22-09-2022 05:21 PM

Can you make calls to UK numbers?

If no - then your issue seems to be "I can't make calls" and the next check is to whether your phone has signal indicators

If yes - your issue is one of international calls being restricted.

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