Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: Can't make calls or text from abroad

I'm brand new here, still haven't figured out how to create a new topic, but I'm having the same issue except that I've sent my sim back to UK and asked a friend to put it in a phone, he made a call and then shipped it back to me. It's still not work...

My international outgoing calls are barred

Hi,My international outgoing calls are barred and any help would be appreciated.‎Currently in South Korea.Roaming is on but when I try to call, I hear a message saying international outgoing calls ate barred. There's no issues on receiving calls from...

Calls

Hi good morning ********************* *************************** ****************** I am in Pakistan and I am not received incoming and outgoing calls. Please help me with this matter [mod edit: please don't post personal details on the forum]

lied to by EE

Before moving from Vodafone to EE, I had several long conversations with people at EE about my requirements. I explained that I would possibly be moving to Australia after 6 months of commencing my contract and I needed a phone deal that allowed me t...

Resolved! Re: Why are all calls from my number barred?

I have this problem too. Today I moved my number from contract to pay as you go, I'm currently in Spain.Is it true I will have to wait until I return to the UK before I can make calls again? My sim worked fine here on contract.Thanks

Resolved! I need to contact customer services but cannot dial out at the moment.

Resolved! How do I know if I’m on a max plan?

France roaming - network partners/agreements?

Whilst roaming in France, will an EE SIM automatically 'seek out' any preferred roaming network over another? I seem to have read that EE's 'network partner' is BOUYGUES which where I plan to go has a very weak signal, whereas SFR and FREE have a muc...

PAYG blocked abroad

Hi,My PAYG phone number is blocked abroad. I have used this simcard and phone number in the UK for over a year so it has been activated. I had called EE before leaving and was told roaming would work.I have been able to receive calls and text messag...

Resolved! Sim locked while abroad

Hello, I’ve been outside of the UK for almost a year. Due to Covid19, I can’t come back to the UK and have been staying in Vietnam since March 2019. Therefore, I’ve rarely used my contact number to make any serviced. I had been charging monthly with ...