PAYG blocked abroad

barnye · ‎15-01-2021

Hi,

My PAYG phone number is blocked abroad.

I have used this simcard and phone number in the UK for over a year so it has been activated. I had called EE before leaving and was told roaming would work.

I have been able to receive calls and text messages but have been unable to make them.

I have been unable to contact EE because I can't text or call and the live chat won't work. I was also unable to contact my bank to unblock my credit card because I couldn't make a call. EE have left me stranded.

Is there anything I can do to sort this out?

barnye · ‎15-01-2021

I have tried restarting my phone and manually trying other networks – no joy

XRaySpeX · ‎15-01-2021

@barnye wrote:

I have used this simcard and phone number in the UK for over a year

During which time it was on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎15-01-2021

Hi there @barnye

Thanks for coming to the community.

When was the last time you used the SIM for one of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.

Thanks 🙂

Leanne.

barnye · ‎15-01-2021

@XRaySpeX

Yes – it was previously a sim only contract that was converted to PAYG a year ago.

barnye · ‎15-01-2021

Hi @Leanne_T

I made a pack purchase within a month prior to coming abroad and 10 or so voice calls in the same month. I also topped up my account within a few days of leaving.

Pack purchase - 14 Dec 20 22:51 - £10 pack

Best,

Barney

James_B · ‎15-01-2021

Hi @barnye,

Which country are you roaming in?

Are you still able to receive calls now?

James

barnye · ‎15-01-2021

Hi @James_B

I'm in South Korea, I arrived on the 14th. I was able to receive a call.

James_B · ‎15-01-2021

Hi @barnye,

You won't be able to use you UK pack allowances to make calls in South Korea. Do you have sufficient credit to make a call?

Please see Roaming in South Korea for more information on call charges.

James

barnye · ‎15-01-2021

Hi @James_B

Yes plenty of credit. I don't know if you can see the images I attached?

The two calls I received used my credit. Text messages I had attempted prior to these calls wouldn't send. When I try to make a voice call I hear an automated message in Korean which I believe says something like 'the number is blocked'.