Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Possible hacking?

Hello, today I have received over 50 phone calls within 30 minutes from mobile phone numbers. The ones I answered said they had missed a call from me. I have received texts from some numbers that I didnt answer and voicemails saying the same thing. I...

I can't make nor receive calls abroad. please give me back my money

I called EE support ahead of time - because I run into this issue a lot with EE - and asked them to check and make sure that my phone would be able to make and receive calls while I'm abroad - in Moldova. The person i spoke with in Technical Support ...

Resolved! Roaming EU --- no network

Hi everyone. I have a monthly plan with EE. I moved to Slovakia (EU) and didn't send the message "Roaming" before travelling. Now I have no network. I already tried to activate the "Roam worldwide" (despite it says that "EU roaming always included") ...

Resolved! 084 Number Charges

Hi All, Just received a bit of a surprise to see that I had been charged £10.73 for a 15 minute call I made a couple of weeks back to an 0844 number. I had an issue with a company and was told I needed to call their credit department, which was liste...

Wifi calling using portable wifi

I have an EE portable wifi (Osprey) with roaming. My mobile phone in France doesn't have a phone signal (it's with Sfr network). However I do have a signal on my EE portable wifi. But I can't link it for wifi calling. Why is this?

No service abroad

Good morning, I am in abroad. My sim doesn't work. When I tried to register my number online in the "verify step", I got this message " Sorry, you can only associate a number for an EE Consumer or Small Business plan. If you're having trouble, call 1...

Wrong number

Hi I cannot receive calls from other ee users. They have a message saying wrong number dialed but I have not changed my number only changed phone all other networks are ok

Resolved! Roam Further

I have the Smart Benefit version of Roam Further and am in NZ - if locals text or call me, will they be charged local rates? I don't want to give out the number if they will be charged a premium for calling / messaging me? Thanks for your help

Resolved! Videocall/photo messages

Hi, can anyone help me please@?! I keep getting sms messages from different people saying they've sent me a video call/photo when they havent???? I dont open these messages, it asks you to log into EE with a passcode and is only available for 7 days?...

Resolved! Wi-Fi calling Samsung Galaxy S5

Suffering from poor network signals I've been attempting to use 'Wi-Fi calling' on a 'Samsung Galaxy S5'. The info on-line suggests that there's an option on this phone to make use of Wi-Fi calling facilities and since I'm on a 'Pay monthly' 'SIM on...