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No service abroad

Amedeo90
Visitor

‎12-04-2021 10:21 AM

Good morning, I am in abroad. My sim doesn't work. When I tried to register my number online in the "verify step", I got this message " Sorry, you can only associate a number for an EE Consumer or Small Business plan. If you're having trouble, call 150 from your EE phone. More ways to get in touch". So i can't finish the registration. Thanks by advance.

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1 REPLY 1
Schockwave
Community Hero
Community Hero

‎12-04-2021 10:51 AM

Hello @Amedeo90 ,

 

Welcome to the community,

 

You have to first activate the SIM card and use it in the UK for the SIM card to work, did you do this? 

 

Are you on contract or pay as you go with EE?

 

If you did not use the SIM card and activate it in the UK, then there is no way you can register or use it abroad, until this has been done here in the UK, as EE is a UK company for people in the UK, which, of course can be used abroad on holiday or business.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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