Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

No audio on calls.

Has anyone started to experience missing audio on incoming calls? This recently started approx 3wks ago and only happens on incoming calls. They can hear me but I can’t hear them. I have to ring back or let them ring me again and everything’s fine. f...

Resolved! WiFi Calling Problems

Hi I have a Pixel 5 mobile on an EE monthly contract with BT FTTP broadband. I've been using WiFi calling without issue until recently. For about the last week or so the phone has shown WiFi calling and I seem to be able to make outgoing calls withou...

Resolved! Unable to make or receive calls

I have tried to hard reset a few times, airplane mode on and off, the usual tricks. Getting absolutely nothing. Data and Wifi usage is fine.

Roaming abroad

Hi, I am trying to activate roaming abroad on my EE acount, but it says it is blocked. Can you help activate it?

Re: How do I iniate a new ee SIM card in France

I have the same problem. I can use WhatsApp and text but no calls in or out of my phone. We sim card is £10 monthly. I need to be able to take and make calls too. I have not been able to return to the UK because of travel restrictions. I can not see ...

Can't make or receive calls

I can't make or receive any calls. I can receive sms and WhatsApp. Have tried rebooting a few times. Any ideas?

Re: Unable to receive calls, but can make calls and send & receive SMS

Same is happening to me.

Unknown number to voicemail

Hi there - does anyone know how to disable the function that sends unknown numbers to voicemail? I clicked yes to this a while ago, on a text from EE, but now I want to disable it. Can’t find out how to do this in MyEE.

S21 Ultra calls not working

Hi all, I've just got my new S21 Ultra and it seems to be doing everything except make phone calls... Upon calling someone, I get no ringing sound and when the other person answers, I can't hear them and they can't hear me. I've tried disabling 5G, T...

Not receiving text messages from abroad for months

I have not been receiving text messages from abroad for months now, just verified. I receive no messages even if the person abroad simply replies to my message.I have just asked my friend in CZ for verification, she replied to my text but nothing arr...