Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Texts

Why cant I send or receive texts

Historical Texts

I'm trying to figure out if there is any way I can obtain text messages or printed scripts (from an old handset using the same mobile number) that weren't backed up before the old handset broke? I now have a new handset, the old handset is binned.

Roaming in Malawi

Hellomy SIM card does not appear to work in Malawi, where I am for a few days.Please can you help? The mobile providers here are TNM and Airtel Malawi.Thank you

Travelling abroad for a long period and would like to keep number

I’m currently abroad for a year and have a contract which will be expiring quite soon. I was wondering if it would be possible to shift the sim to PAYG as it wouldn't make sense to pay for a contract i wont be using. In that case how would i then be ...

Resolved! Reactivating EE network service from abroad

I am calling EE helpline from abroad to restart my pay-as-you-go network service which I haven't used for about a year but all I get is that the number isn't a valid EE number. I am stuck. Can anyone tell me what to do?? It initially used to work on ...

Texts & calls while in canada

I'm in Canada with a pay as you go ee phone. I tried to send a text but it comes back with error 10. How do I fix this

Voicemail issues when in USA

Hi There I'm currently in America, and I'm having issues with my voicemail. If someone calls me and I do not answer, after around 45 seconds, an "American voice" comes on saying I'm not available, then a foreign language voice, and then finally my vo...

Resolved! Help with activating roaming services abroad

Hi, I am trying to activate roaming whilst abroad but it is not working. I have tried to activate roaming online from myEE but there is no option to do so in my Menu. Please assist.

Resolved! Text messages from PayPal not being received.

I am unable to receive text messages from PayPal. I can receive texts from other sources - just not PayPal. I used to receive them until a month or so ago so something either has changed with EE or with PayPal. Whilst I am investigating this with Pay...

I can’t make calls and text from China

Hello, I can’t make calls and text from China. I have a pay monthly contract, and when I call，I get a response ‘call barring is activated’. I can’t log in to EE because your site is down. Please deactivate call barring on my number.