Unable to make or receive calls

[kacton]

I have tried to hard reset a few times, airplane mode on and off, the usual tricks. Getting absolutely nothing. Data and Wifi usage is fine.

[bristolian]

Hi @kacton 

Is your phone showing signal bars? Are you on PAYG or pay-monthly?

What happens when you try to make or receive a call?

[kacton · Accepted solution]

Thanks for getting in touch, it was showing bars and I am pay monthly. 
I managed to speak on the web chat to technical support who said they have done a refresh which seems to have done the trick! 

[Christopher_G]

Glad it seems to have worked, @kacton. 🙂

Thanks for letting us know.

Chris