Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Mobile sim broken

My mobile sim has had no network coverage for 24 hours. Ive reported this online and there doesnt appear to be a network issue which leads me to believe my mobile sim is broken. Ive tried all the help suggestions online and nothing is working. I cann...

Sj20201 by Explorer
  • 350 Views
  • 3 replies
  • 2 Helpful

120 minutes / 250 texts from anywhere

I’m going to India and I was going to buy these two add ons.The EE website / app says these include calling / texting UK numbers from anywhere.However there is no mention of calling or texting local India numbers (whilst roaming in India). But search...

Roopster by Investigator
  • 1323 Views
  • 11 replies
  • 4 Helpful

EE sent me a SIM and it doesnt work.

Hi,I recently took out a mobile phone contract with EE.....(its a joint contract, with my EE mobile router)....anyway, EE kindly sent me a SIM....i have just put this SIM into my new mobile phone (TT15O)....and it says "EE Insert SIM"....but i have i...

treez by Established Contributor
  • 486 Views
  • 4 replies
  • 1 Helpful

Resolved! Re: Not roaming for turkyia

what are you talking about? i came to turkey to travel, i can't buy any package, when i opened roaming i could open the add-on.ee.co.uk site to load the balance, but now i can't use my roaming internet because i can't open that place

alex2961 by Explorer
  • 424 Views
  • 3 replies
  • 1 Helpful

Resolved! Picture messages

I’m being charged for picture messages + I don’t know why. I’ve always copied + pasted messages, I’ve always sent pictures. I have inclusive minutes, calls + data so it’s nothing to do with them ……baffled 

Can't connect on international roaming

I'm in NZ with a UK Samsung A40. Bought a Roam Further Pass but phone not finding or connecting to any NZ mobile networks. I have roaming and mobile data turned on. Is this likely to be an EE issue, a Samsung issue or something else? Any ideas apprec...

DottyOwl by Explorer
  • 5664 Views
  • 5 replies
  • 5 Helpful

Resolved! Stolen phone

Hi I have had my phone stolen and cannot call as I don’t have my phone - is the server down 

Sally147 by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful