Wrong phone associated to my plan

[Johnwigy]

My account has not updated that I have a different phone. I’ve been logging into the app with this phone for over a year. Because of this I can’t access 5g+. Any help 

[Leanne_T]

Morning @Johnwigy 

Thanks for coming to the community. 

Which plan and phone do you have? Do you have an eSIM or physical SIM card? 

Did you purchase the phone elsewhere? 

Speak soon 🙂

Leanne.

[Johnwigy · Accepted solution]

Since I posted the problem seems to have sorted itself out.
Sent from my iPhone

[Leanne_T]

Thanks for letting me know @Johnwigy 

Glad this is now sorted for you.

Leanne 🙂

[chistery]

I don't believe there's any link between the device that My EE thinks you have, and 5G SA access.