WiFi calling doesn't exist for me

[VJP]

I live in rural North Wales where BT broadband keeps being overtaken by a lethargic snail.  Consequently I rely entirely on iPhone/iPad with generous amounts of data to connect laptop and desktop.  Whenever there is a problem I get an EE message glibly saying I can use WiFi calling when this is not possible.  Why can't they allow for customers with no landline or who are out of range of ANY WiFi?

The other problem I have is that I get an EE message saying "there is a problem in your area" when I have a good data signal but when there IS a problem there is no EE message.  I found from EE's coverage page that they think I live the other side of the valley in the first of 4 houses on my postcode.  I obviously use a different mast.  Why can't EE send problem messages from mast not notional post code?

[Schockwave]

@VJP , does your phone have wifi calling in settings? You would need to enable this for it to work and it will depend how far away you are from the router.

You need to be within range to receive wifi, if you are out range, then wifi will not work, that is the same for everyone, not sure how you expect any network to enable wifi when you are out range, you have to join a wifi network for it to work, it does not just happen, there are plenty that are network locked, but in public places, you can join when enabled, but you still have to join, it is not automatic.

[VJP]

A shame you didn't read the question, I do not possess a router, the BT landline was not cost effective, far to slow to be useable.  Hence we rely entirely on SIM data, surely we are not unique?  Also when we had a BT landline we did use WiFi calling.  Yes we could use WiFi via the iPad but a bit pointless as it would be using the same EE mast!  Our nearest neighbour (1/2mile) has same BT speed and worse EE reception than us. 

My main point is that I get fed up with EE telling me to use WiFi calling when this is impossible.

[bristolian]

EE recommend WiFI-calling to mitigate for indoor coverage issues anytime - whether it's for coverage or fault reasons. It's a very effective way of letting people use their phones when it wouldn't otherwise be possible.

There will always be localised exceptions for why this may not be possible, but the general advice remains valid.

[VJP]

Helpful for 90% of the population but not valid advice when no WiFi available.  Could have caveat "Only if WiFi available" but then nobody gives a monkeys about rural people except when it comes to paying bills.

[bristolian]

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@VJP wrote:

nobody gives a monkeys about rural people.

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You may be interested in the Shared Rural Network & Scottish 4G-Infill initiatives. EE are leaders in both these programmes, and they are specifically to improve rural coverage.

https://srn.org.uk/  & https://www.gov.scot/publications/scottish-4g-infill-programme-progress-update/ 

[VJP]

Thank you, most helpful reply so far.