Why can't I receive or make calls to the Seychelles from the UK?

[John563]

I really need to speak to a company in the Seychelles,  but when they try to phone me the get a number busy message every time.  If I try and phone them I am told that the number isn't recognised.

[John563]

Under network operators I can only 'select automatically' on or off.

There is also 'data roaming' which is turned on.

I can't find dial assist on my phone.

Just noticed that the phone app has permission to change settings on this phone - should I turn that off?

John

[James_B]

Hi @John563,

Not all Android phone's have the dial assist feature and you don't need to change your permissions settings.

When you turn off automatic network selection, are you presented with a list of available networks?

James

[bristolian]

Are you in the UK or abroad?

[John563]

Yes, it lists five including EE.

John

[John563]

In the UK.

[bristolian]

The advice to try an alternative roaming network applies for troubleshooting connectivity issues whilst abroad, not the issue in your case whilst in the UK

Using + in place of the international dialling code should be a reliable method. Have you been able to make or receive calls to/from this number previously?

[John563]

I've had no reason to call this number before.  They need to call me as part of a verification process, but said that every time they tried the number it just said that it was busy.  In an effort to try and resolve the issue I tried phoning them, without success.  That is until your suggestion of using + .  Thank you.  It now remains to be seen if they can call me but at least I feel I'm halfway there.

[XRaySpeX]

Using the prefix '+' when dialling them won't affect their calls to you.