Why can’t I call a uk landline number from Greece on my mobile.

[Windy437]

• Why can’t I make a call to the uk from my mobile in Greece. I have paid for roaming be a message to say unauthorised 

[Schockwave]

@Windy437 , are you on pay as you go? If so, did you use your SIM card before going there, by making a chargeable call or text?

If you are on a monthly contract, did you make sure that roaming, call abroad and premium calls are enabled in your account? You can check this by logging into your account via the website or via My EE App and going to settings. If you are unable to enable this, you will have to contact EE by clicking on above, you will find a free number by clicking on UK and then using Skype.

[Windy437]

Hi, on Wednesday pay monthly and have paid to roaming done all kind of versions of international codex etc but get a message down the line about being unathorised!
Googled and can see lots of people with same issue but no answer.

Sent from Yahoo Mail for iPhone

[James_B]

Hi @Windy437,

Have you activated international calling in My EE? Go to Menu > Account Settings > Parental and Data Controls to check.

James

[Windy437]

Hi, yep I have done this. Not if I’m dealing incorrectly but have tried everything

[Schockwave]

@Windy437 , if you have Skype here is the link to the number to ring:

https://ee.co.uk/contact-ee/account-billing/mobile

[James_B]

Hi @Windy437,

When did you activate international calling? It can take up to 24 hours for the change to be reflected on your account.

James

[Windy437]

Last Thursday 

[James_B]

Do you have a spend cap on your account @Windy437?

Can you receive calls and send texts?

James

[XRaySpeX]

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.