Want roaming

[Gorrgurefet12]

How can i activate the roaming services 

[XRaySpeX]

Are you already abroad or are you preparing to go abroad? Where? If abroad, do you have roaming problems?

[Gorrgurefet12]

I am currently in The Gambia and want roaming on my UK sim

[James_B]

Hi @Gorrgurefet12,

Welcome to the EE Community. 🙂

Please see EE Roaming - Help when abroad with your EE phone or device.

If you are still having issues after following those tips, please let us know.

Thanks

James

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Gorrgurefet12]

am currently in the Gambia  and need to put my EE sim on roaming

[Gorrgurefet12]

can you activate the Roaming outside UK

[XRaySpeX]

Yes, you've already told us & I told you what to do.

[Schockwave]

@Gorrgurefet12 , you have not replied to the previous question asked or maybe not read what @XRaySpeX  has written, he has given you all the information you need to be able to roam and enable it, we cannot do this for you, it will also depend whether you have used your SIM card before going abroad, if pay monthly you can either enable this yourself as previously written or you would have to ring customer service as has already been suggested.

[Gorrgurefet12]

yes am on sim contract