Voicemail pin number

[Tagoee]

I forgotten My PIN number. Any advice would be appreciated. I  need help to set up a new one. Thanks

[bristolian · Accepted solution]

You can change your PIN via the voicemail menus, if no PIN is set for access to this.

If you are locked out of your voicemail, then you will need to call CS to pass account security for a PIN reset.

[nkisrail]

what are the options for speaking to an advisor at CS, I cant seem to get through, it keeps advising me to go online

[Christopher_G]

Hi @nkisrail 

Welcome to the community.

It depends what you're looking to speak to them about. Are you having problems with your voicemail?

Chris

[kevinRichards]

Absolutely awful service to unlock your voicemail pin if you forgot it. 

Can't get to speak to anyone. 

[williamowusuadj]

I have forgotten my voicemail PIn and it has locked me out. Can you please help.

[Leanne_T]

Hi @williamowusuadj 

Thanks for coming here. 

Please call us on 150 and the team will help you get the voicemail PIN reset. 

Leanne 🙂

[williamowusuadj]

But when I call 150. It gives the option of calling someone on 1. When I do that it just sends me this link  Thanks! 

Please click the below link to launch our new service: 

https://rapid.ee.co.uk/aimee/?token=0444e1be3c6433b1dc137ec1813b85a7

Please note that link is unique to you and expires after one use.

[Leanne_T]

Hi @williamowusuadj 

If you select option 2, this will get you to the tech team to help get this sorted 🙂

Leanne.

[williamowusuadj]

I pressed 2 and followed all the steps for boicemail but it gave me this. For information on turning voicemail diverts on and off, along with other useful tips see care.ee.co.uk/voicemail_