Voicemail now announcing number in message

[27Al]

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessary as the number comes up as a missed call. Can't see how to deactivate this, any ideas? Thanks 

[rachel1223]

Please do This definitely should be optional and off by default It's a waste of time

[Amidd]

I have to listen to up to 15 voicemails a day for work and this has meant a 2 minute job is now 15 minutes. It is a stupid and pointless feature dreamed up by someone trying to justify their position with a feature that improves nothing. You are able to get an alert or text with the phone number, so WHY waste my time forcing me to listen to it? Make it optional or watch customers leave. 

[27Al]

Thanks for all your replies, glad I'm not alone in this!  

Have you all taken this up with EE directly, as well as posting here?  Think the more people who contact them, the more notice they will hopefully take.

Thanks all

[Annoyedofuk]

I tried to raise the issue with Exec complaints but was blocked as they couldn't change or resolve. So the decision makers don't know the strength of feelings about this regressive change.

Totally agree its a waste of time listening to data you have. No choice. Outcome was a £20 credit to shut me up! 

Matt 

[helennightingal]

It's so irritating and complete waste of time at least give a option to skip the number readout. 

[Bassline7]

Hi. Thanks for raising this question as I was about to do the same thing. 
wake up EE. This is costing us valuable time when we can already see the missed call and time it was left etc. 

You are wasting our time and annoying us. This is bad. Please remove this feature asap otherwise I will also find another phone provider. 

[WillWood]

Hi Leane, 

Please do.  I had 13 messages left recently and it took forever to listen, as I had to have the numbers tediously read out.  As we know, nobody can hold all those numbers in their head, so it's a complete waste of time reading them out.

I completely agree, this should be an optional feature and I suspect would be turned on by less than 1% of users.

The other 99% of us are just having our time wasted and get annoyed.

Thanks for your help in getting this feedback to the relevant people.

[Leanne_T]

Hi @WillWood 

Thanks for coming to the community. 

I have sent the feedback to the relevant team for you all. 

Leanne.

[27Al]

Hi Leanne

As you can see, my original post has had a lot of replies, and this is just EE customers on this forum.

It has been sent to the relevant team at least twice now by EE representatives on this forum, and still no replies/action. Could you please escalate it to a manager. In the meantime I'm going to contact the Retentions team.

Many thanks for your help 

[alansi]

It is even worse than that.

When I called EE support, they directed me to Samsung Support via an 0330 number. Samsung Support were puzzled as to how they could help with a change that has been made by the carrier! Another 15 minutes burnt!

This 'feature' has ZERO benefit. I can see the number on the missed call. I can request a text of the number that left the message if the phone was off or out of signal, or I don't want to write it down. All it does is burn an extra 10 seconds listening to each voicemail.

This is SOOO annoying, and reminds me how downright frustrating it is every time I listen to a voicemail.

If EE doesn't turn it off, I'm off to another carrier.

Two weeks since the latest software update, and I just want to throw the phone into the wall.