no service

naffisa
Explorer

my phone hasnt  had service for over 12hours i need help as i need my phone for work 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Nothing is working

Sent from my iPhone
Christopher_G
EE Community Support Team

Hi @naffisa 

Welcome to the community.

Have you checked your postcode on the network status checker that @bristolian posted above? It will let you know if we're aware of any problems in your area, and let you report one if we're not.

It's also great advice to try getting WiFi calling set up, if you have access to WiFi.

Chris