Voicemail not working

[ChanChan82]

Hi,

My phone will constantly ring instead of dropping off to voicemail mail.

Any ideas why?

thanks😊

[Christopher_G]

Hi @ChanChan82 

Welcome to the community.

If you text VM ON to 150 does that set up the divert?

Chris

[Chris_B]

@ChanChan82  Have you text VM OFF to 150 then restart the device then text VM ON to 150.     That’s assuming your voicemail is already on but not working.  If you have never enabled voicemail just text VM ON to 150

[Schockwave]

Hello @ChanChan82 ,

Welcome to the community,

It sounds like you do not have voicemail enabled. In order to receive voicemail this needs to be enabled for it to work.Click this link:

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-voicemail

[bristolian]

What happens if the caller stays on the line? Do they get a verbal announcement eventually?

[ChanChan82]

oh. Thank you. I will try this 

[ChanChan82]

No announcement at all.

[Leanne_T]

Hi @ChanChan82 

Let us know how you get on after setting up the voicemail 🙂

Leanne.