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Voicemail Dropping

Juebeb
Explorer

When I access my voicemail it says I have 2 messages.....starts playing the first one then just cuts off.....never gets to save replay or delete?

11 REPLIES 11
bristolian
EE Community Star
EE Community Star

You've posted with a subject line of "voicemail dropping" but not put any explanation in the body of your message.

Do you have a question about your EE voicemail service?

I've just updated the post.....

When I access my voicemail it says I have 2 messages.....starts playing the first one then just drops the call and never gets to the end or options to save replay or delete?

Peter_W
EE Community Support Team

Hey there @Juebeb, welcome to the EE Community 😊

Do you notice an issue with calls dropping when calling other numbers, or just voicemail?

Is it at the same point in the message this cuts out too, or can it vary?
Peter

Hi
I've just tested and it's dropping all calls after around 15 seconds?
Peter_W
EE Community Support Team

Thanks @Juebeb, so is that all calls regardless of number, or just voicemail?
Peter

All calls.....I've tried calling other mobiles & landline......same thing
happens
Peter_W
EE Community Support Team

@Juebeb Thanks for confirming that, it's worth having a check over our network status checker so we can rule out if this is linked with anything going on in the area. 

What model of phone are you using right now too, and have you been able to call from this without issue in the past?
Peter

Not sure what this means tbh?
I've got a Samsung A20e....never had any issues until last night.....
Schockwave
EE Community Star
EE Community Star

@Juebeb have you clicked on the link @Peter_W wrote further above to check that there is nothing untoward linked to your area?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.