Voice calls drop within 3 minutes when calling UK numbers abroad

[Morris23]

Just as in the title.

[XRaySpeX]

Please clarify whether you or the UK nos. or both are abroad.?

[Morris23]

My UK EE number is in the UK. The UK numbers I try to call are in the EU.

[Christopher_G]

Hi @Morris23 

I'm not sure why this would happen? Are the people you are calling in the same place?

Chris

[Morris23]

No, they're not.

[Christopher_G]

Thanks, @Morris23 

And the same thing doesn't happen on calls to UK mobiles in the UK?

Chris

[bristolian]

You need to diagnose whether the calls are dropping at your end or the recipient, and this can only be done by a process of elimination.

When either the called or calling party calls other numbers, does the same thing happen? The roaming numbers will have the option of connecting to alternative local networks, does the same thing happen then?

[Morris23]

 No, it doesn't happen on calls to UK mobiles in the UK.

[Christopher_G]

OK, thanks @Morris23 

I suggest speaking to our Mobile Care team so they can check everything from our side for you.

Let us know how you get on.

Chris

[Morris23]

If it only happens when I call them, so which end are they dropping at? Mine or the recipient's?
When I call the UK numbers in the UK (while I'm in the UK), the calls don't drop.
The same happens when they use UK numbers to call UK numbers in the UK while they are in the EU. They don't drop either.
The roaming numbers usually connect to a local network that has the strongest signal.
Unless you change it manually.

Well... there must be a glitch on this website...
I keep replying to bristolian but my replies go to Investigator...