VM connecting to 101!!

[suzymart]

When I don't answer calls, my VM is telling callers it is transferring them to 101 (Norfolk police) and I have no idea why. VW used to work & I have not changed anything. I have checked my VM settings and personal greeting is apparently set, but when I tried again to ring, I am getting the above message....what is happening????? I have a Samsung Galaxy S22.

Just to update - If I terminate caller, it will divert to my VM, if I let the call ring until it's natural end, it will tell caller they are being transferred to 101?????

[bristolian]

Diverts are either "unconditional" (divert all calls) or "conditional", your phone will have menu options for each.

It sounds like you have a conditional "divert when unanswered" set to 101. With all other diverts - "when busy" or "when unreachable" set to voicemail.

[suzymart]

Thanks for you reply…..just rechecked and all forwarding settings (unanswered, busy, unreachable) set to VM number? Have looked at SOS settings as well, and selected the ‘custom option’ to my own number (was set to 112 strangely), turned phone on/off and now seems to go to own VM.Have no idea what happened as haven’t amended anything and never had an issue before 🤷‍♀️ 


Sent from Yahoo Mail for iPad

[Leanne_T]

Hi @suzymart 

Thanks for coming to the community and for trying these steps. 

This is strange and hopefully all sorted now for you. If this does happen again please come back and let us know 🙂 

Have a great week. 

Leanne.

[Ivie]

Thank for this post. I just had the exact same problem which I have now fixed following what you did! Thank you

[Debbie_G]

Hey @Ivie 

Welcome to the community.

Thanks for letting us know that following these steps has resolved your issue.

Take care and have a great day.

Debbie 🙂

[Tur2]

I saw #suzysmart’s post and reply on how to sort . I am experiencing same issue. Have checked my iPhone settings and there is no emergency SOS divert. What steps should I take resolve? Thanks 

[bristolian]

As per my previous post in this thread... Diverts are either "unconditional" (divert all calls) or "conditional", your phone will have menu options for each.

It sounds like you have a conditional set to 101. With all other diverts - "when busy" or "when unreachable" set to voicemail. Ensure all your conditional diverts are set to voicemail.

[Tur2]

I have an iPhone which has no conditional diverting!?!
Now what do I do?
##21# doesn’t work

Sent from my iPhone

[Debbie_G]

Morning @Tur2.

Welcome to the community.

I'd recommend getting in touch to speak with our Guides, they will be happy to help and look into this further.

Debbie 🙂