Using phone abroad

[Ryanbrock1]

Hi

i can’t use my phone abroad could you please help

[Leanne_T]

Hi @Ryanbrock1 

Thanks for posting. 

Are you with us on pay as you go or pay monthly? 

Do you have signal showing? 

Leanne. 

[Saad123]

Monthly

[Leanne_T]

Hi @Saad123 

Thanks for coming here. 

Would you like to use your phone abroad? 

If so, where are you travelling to? 

Please text ROAMING to 150 before going abroad to make sure the account is activated for roaming. 

Leanne 🙂

[Claire2002]

Pay monthly

[Leanne_T]

Hi @Claire2002 

Thanks for posting. 

Are you abroad and have no signal? 

Leanne 🙂

[Randall80]

Hi. 
My husbands phone won’t work but mine does 

[Christopher_G]

Hi @Randall80 

Welcome to the community.

Has your husband tried restarting his phone? It may also be worth trying to manually connect to the network in the phone settings.

Chris