Using my S9 in Thailand

[bazwal]

I purchase and use a Thai sim when I am in Thailand with no problems,...my question is regarding the first few hours when I arrive in the country, until I buy a sim, I can never seem to use my phone, I suspect its down to some settings, being an old wrinkly I am not that clever, can anyone help so that I can use my phone the minute I arrive in Bangkok August time? TIA

[Chris_B]

@bazwal  Is this on contract or PAYG ?  If it’s on PAYG you need credit on your account to pay for calls/text.  You also best to restart the device once you get there.   

 If your on contract have you enabled roaming on your EE account? 

[bazwal]

I have a sim only contract on EE,  thnx for your input

[XRaySpeX · Accepted solution]

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/thailand .

As you are on contract, remember to text ROAMING to 150 before you leave UK to check roaming is enabled on your account.