Using data in the USA

[Willg81]

Hi.

so I have checked on EE and it tells me “great news” I am able to use my data in the U.S just as I would in the U.K. but what it seems to be doing is giving me a rolling 500mb a day add on that renews every 24hours and my actual data just says waiting. Any help would be much appreciated. 

[XRaySpeX]

@Willg81 : As you have the Roam Further Pass you may use your UK data while in the US up to 50GB per billing month if you have more. 

[Willg81]

Thanks for the reply. That’s what I assumed but it isn’t allowing me to use my data and is instead giving me a 500mb allowance a day and once that runs out I can’t use my data

[Katie_B]

Hi @Willg81. 

In your add-on section of the My EE app do you see any data add-ons active for 500MB?

Katie 🙂

[Willg81]

Yes, it renews every 24hrs 500mb add on. I didn’t ask for it, it just renews everyday. But it goes through it super quick and once it’s run out it won’t use my data and I have to wait for the next day

Sent from my iPhone

[Katie_B]

Hello @Willg81. 

Have you tried removing this?

Speak soon, 

Katie 🙂

[Willg81]

There doesn’t seem to be an option to remove it. [image0.png]

Sent from my iPhone

[Willg81]

Sorry, not sure if that picture worked:

[Katie_B]

Hi @Willg81. 

It has, I have just approved it now. 

I have sent you a private message for more details. 

Katie 🙂