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Upgrade

Emma52828
Visitor

‎13-06-2025 10:10 AM

Hello, I upgraded to SIM only and my contract ends today. I haven’t received the new SIM in the post. Is this something that should have happened or is my original SIM still in use?

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎13-06-2025 12:07 PM

A change of payment-plan is just an account change, there's no need to replace a perfectly working SIM.

If your minimum-term has ended today, your new plan should already be active. Check on your myEE app, or if any of your allowances have changed - text BALANCE to 150 and see what is active.