Unlimited data

FM50 · ‎13-09-2024

re text me to tell me I have unlimited data and today won’t allow me to text a photo to my granddaughter because I don’t have spend cap left. How does that work?

bristolian · ‎13-09-2024

Multimedia photo & video messages are chargeable and not covered by any SMS text message allowance.

If you have a spend-cap, this will prevent the charge being incurred and thus the message being sent.

View solution in original post

Northerner · ‎13-09-2024

Hi @FM50

MMS messages are chargeable.

Are you in the UK
Are you on EE PAYG or pay monthly contract.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

FM50 · ‎13-09-2024

In uk. Monthly contract
Thanks
Sent from my iPhone

bristolian · ‎13-09-2024

Multimedia photo & video messages are chargeable and not covered by any SMS text message allowance.

If you have a spend-cap, this will prevent the charge being incurred and thus the message being sent.

XRaySpeX · ‎13-09-2024

Texting a photo or any other attachment is known as an MMS or Picture Msg. MMS are not included in your texts allowance & so are chargeable (40p PAYG or 89p Contract). Your Spend Cap is blocking that charge. They have nowt to do with your data.

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