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Phone cannot recieve or make calls and I get no service

Santdm
Explorer

Been an EE customer for a couple of months now on a contract.

Cant make any calls or receive any and I have no service.

My bills are paid and I tried to call 150 but doesn’t work. I enabled WiFi calling to try call 150 but I get an automated voice saying this call has failed.

 

How do I contact EE support if I can’t make calls?

3 REPLIES 3
Santdm
Explorer

Some additional information:

From the UK and have not travelled outside England at all.

Schockwave
EE Community Star
EE Community Star

@Santdm , could you check here to see if there is a problem where you are, which you can register and report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

You can ring customer service, see my signature:

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

Try a manual network search, and see if EE is available to manually select.

Can you call any other number via WiFi-calling? Regardless of mobile coverage, this is a good test of whether there's something awry with your account or SIM.