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Unable to text phone - I am deaf

Peace23
Investigator
Investigator

‎21-03-2025 02:01 PM

trying to textphone. SMS keeps saying failed. I am deaf.

Can you advise what I can do?

0 Helpful
12 REPLIES 12
Peace23
Investigator
Investigator
In response to Katie_B

‎21-03-2025 06:06 PM

I've never had to textphone - when I need to contact a service there is normally a live chat service or email

0 Helpful
Katie_B
EE Community Support Team
In response to Peace23

‎21-03-2025 06:10 PM

Hi @Peace23. 

Have you tried connecting with a BSL Interpreter?

Is there something we could help with on the community?

Katie

Schockwave
EE Community Star
EE Community Star
In response to Peace23

‎22-03-2025 04:20 PM

@Peace23 , if you are on a monthly contract, you can find the live chat via the EE App, by clicking on help at the bottom of the app, and there you will find the chat app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.