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Unable to receive calls

Ali0721
Explorer

‎04-09-2024 03:30 PM - last edited on ‎04-09-2024 04:15 PM by EE Community Moderator

I’ve had the same problem with my phone sometimes it diverts to 101 other times it rings out and then says number not available. I’ve checked the settings on my phone. I can’t see anything obvious and I’ve not changed anything.. this is extremely frustrating and confusing

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎04-09-2024 03:31 PM

Diverts are either "unconditional" (divert all calls) or "conditional", your phone will have menu options for each.

It sounds like you have a conditional "divert when unanswered" set to 101. With all other diverts - "when busy" or "when unreachable" set to voicemail.

suzymart
Investigator
Investigator

‎04-09-2024 08:50 PM

Isn’t it strange, I’m glad it’s not just me! I haven’t altered anything either and it was only when my mum called and went to leave a VM that it was discovered…..now feel like I need to randomly check all is well.

Sent from Yahoo Mail for iPad
0 Helpful
Ali0721
Explorer

‎06-09-2024 07:30 AM

I’ve had to turn my VM off . I’m not sure if this will resolve the issue. However my own prerecorded VM and settings for such disappeared ( I think after an update) and now I have this preset one . Any answers to why my VM gets diverted  to 101 or why it rings out and then says this phone is unavailable great appreciated ! 

Ali0721_0-1725603953993.png

 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Ali0721

‎06-09-2024 08:02 AM

@Ali0721 wrote:

Any answers to why my VM gets diverted  to 101 or why it rings out and then says this phone is unavailable great appreciated ! 

Check my reply from 04/09 @ 3.31pm for some suggestions. Best to keep replies to the same thread by using the "reply" function - no need to start other posts querying the same problem.