Unable to receive calls from NHS 0800

forestDean
Investigator
Investigator

‎28-09-2023 12:59 PM

I have an Android Samsung Galaxy J6 600G & recently migrated from PlusNet to EE. Today, I had a very important NHS meeting scheduled by telephone. They repeatedly tried to call from an 0800 number but were blocked. 

I have no blocking apps on my phone & the blocked phone number list contains no 0800 numbers. I cannot clear & reset as these numbers listed are abusive callers, mostly 07* numbers. Any advice?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎28-09-2023 03:09 PM

Hi @forestDean 

Thanks for coming here. 

Did you have signal when they tried calling? 

Did the call go to voicemail? 

Leanne. 

0 Helpful
forestDean
Investigator
Investigator
In response to Leanne_T

‎28-09-2023 04:06 PM

We have a signal. I receive a text message saying there was a missed call but they left no message.

0 Helpful
Leanne_T
EE Community Support Team
In response to forestDean

‎28-09-2023 04:29 PM

I see, thanks @forestDean 

How many times has this happened? 

Leanne.

0 Helpful
forestDean
Investigator
Investigator
In response to Leanne_T

‎28-09-2023 05:06 PM

Five times.

0 Helpful
Leanne_T
EE Community Support Team
In response to forestDean

‎28-09-2023 05:08 PM

Thanks @forestDean 

To get this looked into, please call us on 150 and the team can run some troubleshooting to see what could be causing this. 

Leanne.

0 Helpful