03-12-2021 01:05 PM
Am I Jamaica and unable to make outgoing calls, I have been barred although I purchased an international call package before leaving
03-12-2021 01:59 PM
Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If not already enabled, you need to call CS to enable the Roaming Abroad and Call Abroad and Premium Rate settings of your MyEE.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?