Unable to make calls

[MartineWylam]

Hi there. I have the same issue. My phone won't let me make any calls, not even to 222 or 150

It keeps telling me I have dialled the wrong number

I have not

My son managed to call me, but your customer service did not manage to call me back (I used

another phone to call them). 

The only solution I was given was: "buy another phone"

Is it really my phone that's the issue? 

The phone worked fine until today. I haven't done anything to it

[MartineWylam]

Thanks Katie

Is there anyways we can communicate elsewhere? Via email for instance? 

[Katie_B]

Unfortunately, our customer care team have no access to emails @MartineWylam. 

Have you tried Live Chat? this can be found in the EE app under 'Help'.

Katie

[MartineWylam · Accepted solution]

HI Katie. It was indeed my SIM card. The replacement one arrived and I have been able to make and get

phone calls ever since. Thanks for your support 

[Michael_D]

Fantastic news @MartineWylam. Thanks for keeping us updated.

I'm glad the replacement SIM has done the trick.

Take care and have a great day.

Michael