Unable to make calls within the USA on two UK EE Phones

[Rex255]

My & my wife's phones are working with data in the USA OK.

We can make and receive UK calls.

We can send most texts.

We cannot make or receive USA calls, they fail.

All the options for connecting EE to report this problem result in failed calls or failed texts.

All of the solutions provided in the community fail.

As we are on a US driving trip it means if we breakdown on a freeway we cannot phone for help, not good.

I have asked my daughter in the UK, who is an EE customer, to try and contact them on our behalf. Unfortunately she is on holiday in the UK in an area with poor EE coverage!!!

[Leanne_T]

Thanks @Rex255 

Please try going into Settings > Mobile Service > Network Selection, turn off Automatic and a list of available networks should show for you. 

Can you try manually connecting to see if this works? 

Leanne.

[Northerner]

Hi @Rex255 

Try resetting your network settings and then restarting your device. 

Thanks 

[Rex255]

I have tried AT&T and T Mobile
neither work
I have tried Verizon from the list and only get SOS displayed on home screen
Rex

[Rex255]

Freephone +44 800 079 8586 on Skype

Skype won't let me make this call.

Skype is pretty useless.

[Leanne_T]

Thanks @Rex255 

In this case, you would need to call us using another phone on +44 (0)7953 966 150 and the team will get this looked for you. 

Leanne. 

[Rex255]

As I will have to pay do I get an immediate answer or do I end up going through an interminable chat bott that doesn’t understand my problem only to wait ages for a human to get to me?
Sent from my iPhone

[Rex255]

Well it looks like I am stuck as my hotel does not allow me to call a UK number even though I offered to pay.

A well thought out solution.

[bristolian]

If you have a working WiFi connection, try calling +44 800 9566000 using a web-calling app such as Skype.

[Rex255]

Which I have already said does not work.
However I will try again.

[Rex255]

OK
Thanks for the extra encouragement as I managed to make Skype work and spoke to support who did some tests, changed settings which made no difference on either phone so it is being elevated to level 2 tomorrow.
Rex