Unable to add a new product to my account

[Les01889]

Hi. I’ve just transferred from O2 to EE mobile as a BT broadband customer (this week). I’ve got 2 other lines with o2 that I intended adding to my EE account. I’ve tried doing 1 today & after going through log in etc I keep getting a message saying I can’t add a further product at this time. 
Does anyone how long id have to wait before I can add these lines? I expected to be able to do it more or less immediately, it was part of the reason I switched to EE. 
Also, when I activated my account there was a notification telling me I was eligible for double data. That has disappeared from my account now. Was this offer time sensitive? I haven’t seen anything about that or about having to wait before adding extra phones to my account. 

[Schockwave · Accepted solution]

@Les01889 , you need to  be with EE, making payments for about 3 to 6 months, to prove you are a reliable customer, but I would suggest speaking to customer services to see what they can do, they may be able to help.

[Les01889]

Thanks @Schockwave. I thought it would be something like that. It’s a pity there was no mention of that when I transferred over. I was hoping to get all lines together on 1 account straight off. O2 couldn’t manage it.  
I’ll give 150 a call tomorrow. 
Thanks again