Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to access the account in EE app or website

Kylie366
Explorer

‎24-07-2025 04:37 PM

I cannot access to see my bill and make a payment online or via 150

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎24-07-2025 05:21 PM

Hello @Kylie366 ,

Welcome to the community,

You can make a payment anomymously here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Kylie366
Explorer
In response to Schockwave

‎24-07-2025 05:42 PM

But i would like to check and manage my bill online

Have a nice day.
Best Regards,
Kylie Ng
0 Helpful
Linzi_H
EE Community Support Team
In response to Kylie366

‎25-07-2025 08:40 AM

Hi @Kylie366 

Welcome to the Community. 

I know you'll be eager to be able to see your bill and manage your payments online successfully. 

Have you been able to access your bill online prior to this?
Does the same thing happen through the EE app and your main online account?
Do you see an error of some sort?
Have you tried to access this using a different device or web browser?

Speak soon,
Linzi