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Incorrect Address

ajacklin
Explorer

‎29-07-2025 07:08 PM

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I’ve read various posts about how difficult it is to change your address on the app/website.

I followed a link on here which took me to a page to change billing address but it’s not that that is incorrect. When I search to see what broadband is available, I get the message saying getting account details then on the results it says “showing deals for…my old address”.  How can I change that? I haven’t lived at the address for 7 years. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2025 07:27 PM

This won't change your recorded addy but you can see Broadband Deals by logging out of your EE a/c before going there & you'll be able to select your own postcode & street addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎29-07-2025 08:21 PM

Hi @ajacklin 

Just give EE a call on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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