Trying call my friend but all the calls I make are barred I don’t know why

[Kelvin31]

Hello 

Trying to make a phone this morning it say it’s barred I don’t know what’s happening? 

[Leanne_T]

Hi @Kelvin31 

Thanks for coming here.

Is this happening with all calls?

Is the number a UK mobile or landline? 

Are you with us on pay as you go or pay monthly? 

Leanne 🙂

[Kelvin31]

Hi @Leanne_T 

Yeah it happens to every call that I want to make even I want to call you guys but it’s not going through . 

Yes is a UK NUMBER that I have used for almost 3 years now 

it’s pay as you go 

Thank you 

[Leanne_T]

Thanks @Kelvin31 

Could the account have gone into hibernation?

Please see our What is pay as you go and flex hibernation, and how do I stop it? article for details. 

Leanne.

[Kelvin31]

@Leanne_T 

Please I haven’t gotten a text that it’s on hibernation because my number is active that’s what I have been using since. So I don’t know why it’s happening 

[Leanne_T]

Thanks @Kelvin31 

If you get in touch with our pay as you go care team from any other phone on 0800 079 8586 the team will get this looked into for you. 

Leanne.

[Kelvin31]

@Leanne_T  

Am calling but it doesn’t go through 😒

[Leanne_T]

From another phone? @Kelvin31 

Leanne.

[Kelvin31]

@Leanne_T  

No on my phone because I don’t have anyone with me 

[Leanne_T]

I see @Kelvin31 

You would need to call from another phone to get this looked into. I am very sorry we have no account access on the community to see why this has happened. 

Leanne.