Text messages verification codes

[Kerry1508]

Hi, I’m not receiving a verification code in order to sign up to an app. I have been advised to check if these messages have been blocked by my provider…please can you advise? Thanks.

[Leanne_T]

Hi @Kerry1508

Thanks for coming here.

Can you receive texts from all other numbers?

Have you tried restarting your phone? 

Leanne 🙂

[Kerry1508]

Hi,

Thanks for your message.

Yes I am receiving messages and have restarted my phone but nothing has changed.

Kerry

[Kerry1508]

Thanks for your message @Leanne_T 

Yes I’m receiving messages from other numbers and restarting hasn’t helped unfortunately.

Kerry

[Leanne_T]

Hi @Kerry1508

Thanks for coming back to me.

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂