Text and calls in France

Lmoon · ‎28-03-2023

I am currently in France and cannot make outgoing calls or text. I am receiving incoming calls and text but cannot call out or reply to texts. I have the roam abroad pass and received the EE message when I arrived saying I could use my phone as normal

Chris_B · ‎28-03-2023

@Lmoon Have you just tried restarting the device?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Lmoon · ‎28-03-2023

I have yes also tried changing network provider in my setting

bristolian · ‎28-03-2023

Did you also enable the "call abroad & premium rate" facility?

XRaySpeX · ‎29-03-2023

@bristolian : You can't the mo', temporarily disabled.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎29-03-2023

Hi @Lmoon.

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Purchasing the Roam Abroad Pass does not automatically activate these settings.

Speak soon,

Katie 🙂

Eco5 · ‎05-05-2023

I have just arrived in France and did not set up before leaving. Can I do it now?

bristolian · ‎05-05-2023

If you're on PAYG, then roaming is auto-enabled once you use your phone in the UK first.

If you're on pay-monthly, then roaming can only now be enabled by contacting EE CS from another phone or a web-calling app such as Skype.